Customer Service Policy

DRIVESTAR AUTOPARTS have a 30 day exchange policy. Within 30 days of receipt of your order, you may return auto parts in the same condition they were received, and provide your purchase invoice or order confirmation for us to check. Please be aware that any problem not listed below will not be covered by our 30 day exchange policy. If you do experience a problem other than the one listed below please call one of our service agents and we will try our best to resolve it.

Defective Part

  • If you receive a part of defect in material and/or workmanship, you will have to contact us and send it back before we ship you a replacement.
  • As soon as we receive the defective part and inspect it, we will get you a replacement and pay for the shipping costs

Damaged in Transit

  • If you see any damage and/or evidence of tampering on the outer packaging make sure that the delivery person makes a note on the delivery receipt, and refuse to accept the damaged package. As soon as we confirm with our carrier that the delivery receipt has the note, we will send you a replacement and take care of the shipping costs.
  • If your package was left by the delivery person when you are not available and it has been damaged in transit, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the damage, we will get you a replacement and pay for the shipping costs.

Damaged Part inside the Box

  • If your part is damaged inside the box, you will have to contact us right away, submit a picture of the damaged part and send it back to us before we ship you a replacement.
  • As soon as we receive the damaged part and inspect it, we will get you a replacement, and we’ll take care of the shipping costs.
  • If your package was left by the delivery person when you are not available and has been damaged inside the box, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the damage, we will take care of the shipping cost to get the missing part to you.

Missing Part

  • When you find you don’t have all the parts you ordered, you have to check the packing slip whether we may have split your order into multiple shipments.
  • After checking the packing slip, you have no more shipments to arrive, you will have to make sure that the delivery person makes a note on the delivery receipt and contact us right away.
  • As soon as we confirm with our carrier that the delivery receipt has the note of missing parts, we will send you a replacement and pay for the shipping costs.
  • If your package was left by the delivery person when you are not available and is missing parts, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the missing, we will take care of the shipping cost to get the missing part to you.

Wrong Part

  • If you receive a part that is not what you ordered, you will have to contact us right away, we will explain what you need to do so the process works properly.
  • We will email you a free return shipping label and as soon as we get that part back, we will ship you the correct one.
  • If you ordered a part that you don't need or you no longer want or it doesn't fit the way you want it to, we can't fix those problems and we respectfully remind you that all sales are final, no refunds, and no exchanges.

In no event shall we be liable for product liability insurance, labor expenses, towing expenses, additional repair expenses, rental car expenses, or any other expenses or damages to property or life that are caused by the use of an incorrect, broken or defective part(s) during and/or after installation, or caused by the use or misuse and/or installation of the part(s) you ordered.